Showing results by author "Gerry MacPherson" in All Categories

This book will give you the resources to help you clear the most common hurdles many hospitality property owners and managers face. I’ll give you the tools to discover the type of owner/manager you are: A business opportunist, a supervisor, or a skilled worker. How to determine and set a plan to achieve your goals. Explain why you need and how to create a hotel, resort, or inn organizational strategy. The importance of excellent customer service along with proven tips and techniques you can use to impress your guests. Ways to improve your chain of service.

How do I open an independent hotel, resort, or inn? I am often asked this question, but before I answer, let me begin by asking you a couple of questions. Does the idea of being your own boss sound appealing to you? Is the thought of sharing your corner of the world with guests intriguing? Have you ever thought about owning your own hotel, resort, or inn but are not sure where to start? If you have answered yes to any of these questions, this audiobook is for you. It is designed to get you started if you have dreams of becoming a successful hotel, resort, or inn proprietor.

Welcome to the Vacation Rental Resolutions Podcast—where every rental has a story and every owner can be a star! Diving in weekly, we’ll explore the bustling bazaars of the vacation rental realm. Ever wrestled with last-minute cancellations? Grappled with a wayward jacuzzi? Or played hide and seek with that one key? We’ve got you covered! From majestic mountain lodges to serene seaside sanctuaries, we're on a mission to navigate the nuances, crack the conundrums, and celebrate the successes that come with turning your slice of paradise into a guest’s dream stay. Blend together a ...

Welcome to INNsider Tips.These will be short, bite-size weekly podcasts that are designed to help you, independent hotel, resort, inn bed & breakfast etc. owners and managers grow your property’s success. Many of the tips I will be sharing come from decades of experience and the achievement of established larger brands. To take advantage, make sure to subscribe.You will be able to find them by signing up at keystonehpd.com, YouTube and the INNsider Tips Podcast.

Hospitality Property School Podcast is written and produced by travel authorities that have come together with decades of hotel, resort, inn and bed & breakfast visitation experience. We have spent thousands of hotel nights in properties of all sizes and classes worldwide, conducting countless site inspections for a number of world-class tour and travel companies, as well as receiving feedback from 100,000s of customers.This knowledge has given us a unique insight into the wants, needs and requirements of individual and group travellers, as well as management & employees.In these podcasts, we ...

As a travel authority with decades of bed and breakfast visitation experience, I wanted to share my expertise and knowledge with potential bed and breakfast owners who do not have the benefit of a ready-made organizational structure, branding, and marketing that chain properties provide.

Welcome, dear listeners, to The Hotelier Helpcast Blog Posts – the sanctuary for independent hoteliers worldwide, seeking the keys to transform their properties into dream destinations for every guest. Each week, we plunge headfirst into the burning queries, the perplexing challenges, and the heartfelt struggles of managing an independent hotel. Why? Because we intimately understand the balancing act of reservations, appeasing the perpetually dissatisfied guest, and chasing that ever-elusive perfect review. And here’s the good news – you're not in this alone! We respect your time, so ...

Welcome to the 'Beds, Breakfasts, & Business' Podcast! - the delightful corner where bed and breakfast enthusiasts rendezvous for tips, tales, and tete-a-tetes! Each week, we fluff up the pillows, brew a fresh pot of tea, and delve into the enchanting world of B&Bs. Oh, the joys of homemade scones, personalized decor, and those oh-so-unique guest requests! But let's face it - it's not always sunny-side up in our B&B journey. From managing the breakfast rush, to handling that charming but oh-so-noisy antique plumbing, or striving for that sparkling online review – we've been there, and we ...