The Hotelier Helpcast

By: Gerry MacPherson
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  • Summary

  • Welcome, dear listeners, to The Hotelier Helpcast Blog Posts – the sanctuary for independent hoteliers worldwide, seeking the keys to transform their properties into dream destinations for every guest. Each week, we plunge headfirst into the burning queries, the perplexing challenges, and the heartfelt struggles of managing an independent hotel. Why? Because we intimately understand the balancing act of reservations, appeasing the perpetually dissatisfied guest, and chasing that ever-elusive perfect review. And here’s the good news – you're not in this alone! We respect your time, so every episode is a no-nonsense guide, delivering straight answers sans the fluff. From the enchanting escapes of Venice to the rustic allure of a Nova Scotia hotel, journey with us through every corner of the hotel universe. We'll illuminate the shadows and tuck those pesky challenges to bed! Alongside expert guests, quirky anecdotes, and solutions that’ll have you exclaiming, 'Why didn't I think of that?!', 'The Hotelier Helpcast Blog Posts’ invites you to a weekly rendezvous with the vibrant community of independent hoteliers. It's enthralling, it's enjoyable, and most importantly, it’s tailored just for YOU. So, settle into a cozy chair, or perhaps, take a leap onto one of those extravagant hotel beds (we promise not to judge), and prepare to be inspired, amused, and enlightened. Welcome to 'The Hotelier Helpcast Blog Posts’! Now, let's set the stage for this suite party! Always remember – every question answered is a key to unlocking your hotel's potential, casting you as the hero in all your guests’ travel stories!
    Copyright@Keystone Hospitality Property Development | All Rights Reserved
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Career Success Economics Leadership
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Episodes
  • How Can Independent Hotels Build a Profitable Loyalty Program?-056

    How Can Independent Hotels Build a Profitable Loyalty Program?-056
    Nov 7 2024

    Grab your copy of the “Unlocking Hospitality Success: 25 Must-Know Insights for Independent Hotel Owners” PDF.
    https://keystonehpd.com/the-hotelier-helpcast-pdf/

    🌟Maximizing Loyalty for Independent Hotels with Mark Ross-Smith🌟

    🎙️ In this episode, we dive into how independent hotels can leverage loyalty programs to increase repeat bookings and boost revenue. My guest, Mark Ross-Smith, CEO of Loyalty Data Co., shares how the airline industry’s success with loyalty programs can translate to your hotel business. From guest experiences to practical implementation, we cover it all!

    👀 Tune in now and discover:

    • Why loyalty programs are critical for independent properties


    • The key components of a successful program


    • How to create VIP experiences on a budget


    🎯 Call to Action: Don’t miss out on more tips—subscribe and leave a review!

    #Loyalty Program #Mark Ross Smith #Mark Ross Smith, CEO and co-founder of Loyalty Data #HotelLoyalty #GuestExperience #BoutiqueHotels #LoyaltyPrograms #HotelMarketing #VIPExperience #TravelRewards #CustomerLoyalty #HospitalityTrends #HotelManagement


    ⇒ TO READ OR LISTEN TO THIS EPISODE ON KEYSTONE HOSPITALITY PROPERTY DEVELOPMENT:
    https://hotelierhelpcast.com/2024/11/how-can-independent-hotels-build-a-profitable-loyalty-program-056

    Serious about taking your business to the next level? Sign up for the “Check-In to Success-Building and Running Your Hotel Business” course.
    https://courses.keystonehospitalitydevelopment.com/course/check-in-to-success-building-running-your-hotel-business/

    Grab your copy of the “Unlocking Hospitality Success: 25 Must-Know Insights for Independent Hotel Owners” PDF.
    https://keystonehpd.com/the-hotelier-helpcast-pdf/

    Hospitality Property School Group
    Learn the benefits—https://member.keystonehpd.com

    Join one of our groups
    Facebook
    LinkedIn

    Say hi on social
    https://www.facebook.com/groups/thehotelierhelpcast

    LinkedIn: https://www.linkedin.com/groups/8811511/

    Listen to The Hospitality Property School PODCAST here
    https://hotelierhelpcast.com/HotelierHelpcastPodcast

    YouTube
    https://www.youtube.com/ @TheHotelierHelpcast


    A Division of Keystone Hospitality Property Development

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    45 mins
  • How Can Independent Hotels Maximise Exposure On OTAs?-055

    How Can Independent Hotels Maximise Exposure On OTAs?-055
    Oct 31 2024

    Grab your copy of the “Unlocking Hospitality Success: 25 Must-Know Insights for Independent Hotel Owners” PDF.
    https://keystonehpd.com/the-hotelier-helpcast-pdf/

    🌟Unlocking the Power of OTA Partnerships🌟

    🎧 Wondering how to boost your hotel’s bookings through OTAs? In this episode, we break down exactly how independent hotels can maximize their visibility and leverage the power of online travel platforms.

    🌟 Highlights include:

    • Selecting the right OTA for your audience
    • Optimizing your listings with reviews and photos
    • Keeping an eye on performance metrics

    💡 Listen in and learn how to take your OTA strategy to the next level!

    🎙 Subscribe now for more episodes like this.

    #OTAs #HotelManagement #TravelAgencyTips #IndependentHotels #BoostBookings #HotelMarketing #TravelPartnerships #OTATravel #BoutiqueHotelSuccess #IncreaseBookings #CollaborativeMarketing


    ⇒ TO READ OR LISTEN TO THIS EPISODE ON KEYSTONE HOSPITALITY PROPERTY DEVELOPMENT:
    https://hotelierhelpcast.com/2024/10/how-can-independent-hotels-maximise-exposure-on-otas-055

    Serious about taking your business to the next level? Sign up for the “Check-In to Success-Building and Running Your Hotel Business” course.
    https://courses.keystonehospitalitydevelopment.com/course/check-in-to-success-building-running-your-hotel-business/

    Grab your copy of the “Unlocking Hospitality Success: 25 Must-Know Insights for Independent Hotel Owners” PDF.
    https://keystonehpd.com/the-hotelier-helpcast-pdf/

    Hospitality Property School Group
    Learn the benefits—https://member.keystonehpd.com

    Join one of our groups
    Facebook
    LinkedIn

    Say hi on social
    https://www.facebook.com/groups/thehotelierhelpcast

    LinkedIn: https://www.linkedin.com/groups/8811511/

    Listen to The Hospitality Property School PODCAST here
    https://hotelierhelpcast.com/HotelierHelpcastPodcast

    YouTube
    https://www.youtube.com/ @TheHotelierHelpcast


    A Division of Keystone Hospitality Property Development
    Show More Show Less
    10 mins
  • How Do You Know If Your Hotels Foundation Is In Trouble-054

    How Do You Know If Your Hotels Foundation Is In Trouble-054
    Oct 24 2024

    Grab your copy of the “Unlocking Hospitality Success: 25 Must-Know Insights for Independent Hotel Owners” PDF.
    https://keystonehpd.com/the-hotelier-helpcast-pdf/

    🎧 Is Your Property’s Foundation at Risk? 🏗️

    Join us as we sit down with Bob Brown, the “Dirt Whisperer,” to talk about what every hotel owner should know about their property’s foundation. In this episode, Bob explains how to spot potential issues, why hiring the right professionals matters, and what common mistakes to avoid.

    Key Takeaways:

    • How to assess your property for foundation issues


    • The dangers of trusting sales-driven contractors


    • When to call a forensic engineer


    🌟 Don’t miss this expert advice! Hit subscribe and share your thoughts with us. 🏨🛠️💼


    #HotelsFoundation #FoundationRepairSecrets #BobBrownFoundationExpert #TheDirtWhisperer #FoundationRepair #PropertyFoundation #ForensicEngineer #FoundationCracks #HomeMaintenance #MoistureControl #FoundationInspection #StructuralIntegrity #FoundationSolutions #RepairSecrets


    ⇒ TO READ OR LISTEN TO THIS EPISODE ON KEYSTONE HOSPITALITY PROPERTY DEVELOPMENT:
    https://hotelierhelpcast.com/2024/10/how-do-you-know-if-your-hotels-foundation-is-in-trouble-054

    Serious about taking your business to the next level? Sign up for the “Check-In to Success-Building and Running Your Hotel Business” course.
    https://courses.keystonehospitalitydevelopment.com/course/check-in-to-success-building-running-your-hotel-business/

    Grab your copy of the “Unlocking Hospitality Success: 25 Must-Know Insights for Independent Hotel Owners” PDF.
    https://keystonehpd.com/the-hotelier-helpcast-pdf/

    Hospitality Property School Group
    Learn the benefits—https://member.keystonehpd.com

    Join one of our groups
    Facebook
    LinkedIn

    Say hi on social
    https://www.facebook.com/groups/thehotelierhelpcast

    LinkedIn: https://www.linkedin.com/groups/8811511/

    Listen to The Hospitality Property School PODCAST here
    https://hotelierhelpcast.com/HotelierHelpcastPodcast

    YouTube
    https://www.youtube.com/ @TheHotelierHelpcast


    A Division of Keystone Hospitality Property Development
    Show More Show Less
    37 mins

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