Showing results by narrator "John Y. Walker III" in All Categories

Most consumers agree their service experiences with hospitals, clinics, and physicians fall well short of their service experiences with hotels, resorts, and restaurants. So, what would their experiences be like if healthcare providers served them the same way hospitality providers do? Given that both industries share many common service touchpoints, one wonders whether healthcare service providers could adopt principles of hospitality to enhance the patient experience. The insights shared in this book reveal the answer: yes!

The story of Echoes of the Forgotten was born from a fascination with places that hold more than they reveal. I have always been drawn to the idea that a house or a stretch of land can carry the weight of its history—untold stories lingering in the air, waiting to be uncovered. Pine Drive and the Duck Pond became the perfect backdrop for a tale about the unseen connections between the past and the present, where a seemingly abandoned house holds dark secrets tied to the land itself.

There was something about the small house in the Indiana woods that wasn’t quite right. At first Cathy Ballard thought it was the size. But she and her husband were soon to learn it was something beyond earthly dimensions. Like the bulging doors...the taunting voices...the heart-wrenching vision of a hollow-eyed, spectral boy...the rapacious monsters in human form. The house was haunted by angry, restless ghosts—both the victims and the perpetrators of past, unspeakable acts.

J.T. never quite got over the painful breakup with his ex-girlfriend, Joey. So finding out she moved in next door leaves him with mixed feelings. Joey has moved back to Castle Springs after a six-year absence to renovate the old Bradford place and turn it into a Bed and Breakfast. When she bought the place, she had no idea J.T. O’Connell was building his new home on the adjacent property. But the deal is done and there’s no going back on it now.

It’s one thing to wake up in New Mexico and not remember how you got there or why you were there. It’s quite another to realize you also have no idea who you are. It was the face of an angel that saved him from panicking. A guardian angel, that is, in the form of a nurse named Ember. She was a light in a very dark tunnel and she decided to call him John Sherlock.