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While no single conversation is guaranteed to change the trajectory of a career, a company, a relationship, or a life, any single conversation can. In this revised edition of Fierce Conversations—the bestselling classic guide to getting your message across and getting what you want—master teacher and leader Susan Scott gives you the tools to transform the con­versations central to your success, and teaches you how to fiercely and honestly cut through the noise and clutter.

Wie gut können Sie Menschen wirklich verstehen? Der New York Times Bestseller zeigt es Ihnen! Jeden Tag begegnen wir Menschen – in Gesprächen, auf der Arbeit, in unseren Beziehungen.

From a leading DBT expert and the author of Stop Walking on Eggshells—which has helped nearly a million people successfully navigate their relationships with BPD sufferers—this workbook harnesses the power of DBT, the gold standard for treating BPD. You'll learn to better understand and empathize with your loved one's internal experiences and symptoms, and discover strategies to help you manage your own emotions and stay calm in stressful or upsetting situations.

Feeling anxious around people? Not sure where to start? Then this user-friendly, practical resource might be exactly what you're looking for. This workbook helps you tackle your fear of judgment and worry about what others think of you. You'll find simple step-by-step instructions and real-world examples to help you gain insight and control over your social anxiety.

Effective Business Communication For Dummies gives you the tools you need to communicate better, both in and outside of the office. You want to build strong relationships, and you'll need strong communication skills to do it. This book demystifies active listening, assertive speaking, conflict resolution, virtual team leadership, and all the other things you'll need to know to get your point across. Thanks to the classic, friendly Dummies style, it's easy to make an impression in emails, presentations, virtual events, and in person.

Have one too many friendship break-ups and people start questioning what's wrong with you. But what if you aren't the problem? What if the problem is how we think about friendship break-ups? Introducing Bad Friend, a ground-breaking masterclass in friendship that makes space for every conversation you have never been allowed to have. Bad Friend will make you question everything you've been taught about friendships, and removes the stigma from friendship break-ups. This is for you if you've ever been hurt by a friend and, most importantly, reassures you that you're not a bad friend.

Practical, accessible and packed with clear, concise information, this book is perfect for those who have ADHD, depression or anyone easily overwhelmed in mind. Who Deserves Your Love? offers short bursts of clarity, lists, and diagrams to guide you through the complexities of love and relationships, showing the pathway to finding love and to being loved, exactly as you are.

This game-changing book, How to Untie a Balloon, was written by former hostage negotiator and founder of Conflictish®, Ryan Dunlap. He guides listeners into the messy world of human interaction and behavior. Listeners will gain practical tips to navigate some of the problematic behaviors they experience with others that contribute to conflict.

Do you avoid people who are strongly against immigration? Or strongly for trans rights? Against abortion? For drug legalisation? We might like to think that we're tolerant, but many of us struggle to engage with people whose opinions differ strongly from our own—even if they might have something useful to contribute to the debate. That means we're falling victim to what behavioural scientist Professor Paul Dolan defines as Beliefism: discrimination against those with different beliefs to us.

Zwischenmenschliche Kommunikation ist das, was uns ausmacht, und stellt uns gleichzeitig vor große Herausforderungen: Was sage ich zu meiner Vorgesetzten, die meine Ideen ständig schlechtredet? Oder zu meinem Freund, der mich immer falsch versteht und gleichzeitig Recht haben will? Wie reagiere ich, wenn mein Gegenüber mein Nein nicht akzeptiert oder im Streit zu weinen anfängt? Auf welche Weise setze ich Grenzen oder bitte am besten um Hilfe? Jefferson Fisher zeigt uns, wie wir für uns einstehen und die Beziehungen zu unseren Mitmenschen dennoch nicht gefährden.

Having leverage—in the form of intelligence, charm, beauty, money, status, or insider knowledge—often gives you an advantage in an interaction. When it doesn’t, or when you don’t have any, people often turn to tricks and schemes that run the risk of damaging personal relationships. In The Upper Hand human behavioral scientist and sought-after speaker, advisor, and coach Dr. Abbie Maroño shows you how to influence people and situations in your favor with skill and integrity—and without the need for leverage or coercion.

In this persuasive and powerful manifesto, Neil Mercer, Professor of Education at Cambridge and Director of the Oracy Centre, calls for oracy to have an equal footing alongside literacy and numeracy: students should leave school not only as readers and writers, but as accomplished speakers and listeners. With warmth, clarity and insight, he demonstrates how oracy education has nothing to do with “speaking posh”, or eliminating style, slang and regional accents, but instead empowers people to find and express their unique voice.

This compelling and innovative view of Zen practice gives people in their 20s and 30s a contemporary approach to spiritual development that is meaningful and actionable within the complexities of modern life. Grounded deeply in the tradition of Soto Zen, professional mediators and Zen practitioners, Diane Hamilton and Gabriel Wilson extol the virtues of sitting meditation, dharma study, and the student-teacher relationship. At the same time, they offer insight into the importance of emotional development and the maturation of relationship skills.

The peerless Jeremy King is the founder of such iconic London restaurants and grand brasseries, as Le Caprice in the 80s, the Ivy in the 90s, the Wolseley in the 2000s to the Arlington in the 2020s, among many others. He believes that restaurants are microcosms of all life that can teach us so much. There is a curious intimacy between guest and restaurateur, and he has been witness to much heartbreak, failures and challenges, as well as celebrations.

Do you struggle with shyness or social anxiety? Does the fear of being judged, embarrassed, or rejected interfere with your day-to-day life, or keep you from social gatherings, seeking out friendships, and pursuing romantic relationships? Shame is a major driving force behind shyness and social anxiety, and it stems from the core belief that you are fundamentally flawed or unlikable. Over time, this belief can have a devastating impact on life, work, and relationships. So, how can you boost your confidence, courage, and self-esteem?

Too often, we bring our own assumptions and agendas to our conversations with others. It is common to feel that we already know the ‘right’ way of thinking about something, so, when people disagree or promote conflicting ideas, we might not be really interested in listening to them. We may dial down our level of concentration or tune out altogether. The unspoken assumption is, why should we invest in hearing their perspective when we already know they are wrong?

Every time you communicate, you're trying to move someone to feel, think, and act. You're trying to make a point. But very few communicators—regardless of their purpose or position—know their points, have true points, or even understand what a point is, rendering themselves pointless. In this expanded second edition of the bestselling Get to the Point!, Joel Schwartzberg draws on his decades of experience as a strategic communications executive and public speaking coach to deliver a masterclass in high-impact communications for the digital age.

In Hope in Action, Sanna Marin takes readers on the extraordinary journey of her trailblazing career and shares her vision for a new kind of leadership. When she became Prime Minister of Finland at just thirty-four years old, Marin was the world's youngest serving prime minister at the time, captivating the world’s attention with her progressive ideas and her boldness amidst major crises.

With almost 3 million copies sold worldwide, this new edition of an enduring classic is the definitive guide to dramatically improve leadership effectiveness, transform personal and professional relationships, and unleash organizational results. Significantly revised throughout, this edition includes updated stories, brand new content, and a practical group discussion guide.

Leave Your Phone at the Door embraces the OFFLINE philosophy, which is a celebration of the much-underrated virtues of randomness and serendipity. Whether sharing stories of unexpected encounters, alarming behavioral trends or the joys of quiet and contemplation, Howard Lewis encourages us to adopt an open mind and a generosity of spirit whenever we are confronted by the unfamiliar or surprising or different.