Church Management

The Experience is a unique guide to mastering the art of customer service and service relationships, based on the principles employed at the renowned leader in customer experience - the Walt Disney Company. Co-author Bruce Loeffler spent 10 years at Disney World overseeing service excellence. He has partnered with Brian T. Church to show you how to bring that same level of care and value to your own organization.

Do you feel too overwhelmed to enjoy life, unable to sort out the demands on your time? Are you doing your best work as a leader yet not making an impact? Have you ever felt stuck, powerless to change your environment? In The Emotionally Healthy Leader, best-selling author Peter Scazzero shows leaders how to develop a deep, inner life with Christ, examining its profound implications for surviving stress, planning and decision-making, building teams, creating healthy culture, influencing others, and much more.

Hyperorganised and formidable, Eve Starkey defeated her boss, the louche magical adept and billionaire Rupert de Montfort Bigge, in a supernatural duel to the death. At least, she has reason to hope he's dead. But though she's now in charge of the Bigge Corporation, she's not free of him yet. Through the fecklessness of her brother Imp, combined with the intricate feudal law of a tiny Channel Island, it would appear that unbeknownst to her, she was married to Bigge - and that proving his death and releasing herself from his arcane bindings will take years and cost millions.

Hyperorganised and formidable, Eve Starkey defeated her boss, the louche magical adept and billionaire Rupert de Montfort Bigge, in a supernatural duel to the death. Now she's in charge of the Bigge Corporation, just in time to discover the lethal trap Rupert set for her long ago....

What if I told you that you were only one step away from unlocking new levels of maturity and growth in your church? The myth of the silver bullet still exists because we desperately want it to. We all prefer quick fixes and bandage solutions to the long, hard, slow work that produces real change. What if the solution isn't a new model or a complicated strategy but a shift in perspective? What if you could keep your church's current vision, values, and model and simply make a few microshifts...leading to macrochanges?

The joy and vigor coming from a collective strength, intelligence, and skill in the community of leaders not only brings greater potency but better yields for your ministry. What would it be like to see this kind of healthy leadership reproduced into the second, third, and fourth generation, on multiple strands?

In The End of Power, award-winning columnist and former Foreign Policy editor Moisés Naím illuminates the struggle between once-dominant megaplayers and the new micropowers challenging them in every field of human endeavor. Drawing on provocative, original research and a lifetime of experience in global affairs, Naím explains how the end of power is reconfiguring our world.

Do you wish you had more qualified, committed, and mission-oriented leaders in your church to share the ministry workload? Do you have a passion for cultivating the God-given leadership gifts in others? Most pastors say that the need to identify and develop leaders is critical to the health and growth of their church, yet most churches do not have an intentional plan for doing this.

Author and pastor Jared C. Wilson shows how to lead a culture shift in a church from a focus on numerical success to the metrics of grace. Leading a church culture to shift from numerical success to the metrics of grace can be costly, but leaders who have conviction, courage, and commitment can lead while avoiding some of the land mines that often destroy churches.

Do you want to reignite your passion for the local church and see your congregation live out the Great Commission by growing and making disciples? If so, implementing the revolutionary Intentional Growth Planning™ operating system will benefit you, your church, and your community! Just as laptops and smart phones have an operating system, the church needs a biblically based operating system where its various programs and activities can effectively plug in to.

Being a pastor is a complicated calling. Pastors are often pulled in multiple directions and must "become all things to all people" (1 Cor. 9:22). What does the New Testament say (or not say) about the pastoral calling? And what can we learn about it from the apostle Paul? According to popular New Testament scholar Scot McKnight, pastoring must begin first and foremost with spiritual formation, which plays a vital role in the life and ministry of the pastor. As leaders, pastors both create and nurture culture in a church.

Small Church Essentials is for leaders of smaller congregations. It encourages them to steward their role well, debunking myths about small churches while offering principles for leading a dynamic, healthy small church. Based on the popular six-hour lecture that Karl Vaters delivers to church leaders across the country, Small Church Essentials will affirm small church leaders and show them how to identify what they do well and how to do it even better.

Institutions remain essential to human flourishing. They are the means by which communities thrive, individual vocations are fulfilled, and society is changed for the good. As a result, we all need to learn how to work effectively within institutions. That is just what Gordon Smith provides. He unpacks the core of institutional intelligence - the wisdom of working effectively within an organization. At the same time, he explains how team leaders, directors, executives, board members, key stakeholders, and employees can avoid what is often their greatest source of stress on the job,

Authors Eric Geiger (author of the best-selling Simple Church and Creature of the Word) and Kevin Peck argue that churches that consistently produce leaders have strong convictions to develop leaders, healthy cultures for leadership development, and helpful constructs to systematically and intentionally build leaders. All three are essential for leaders to be formed through the ministry of a local church.

The world is a very different place from what it was just a few years ago. Today’s post-everything world is arguably more divisive, political, indifferent, and impatient than ever. While many believe that the best course of action is to find a way back to how things used to be, is that actually the best way forward? Given the many ways that our world has changed, it’s time for Christian leadership strategies to change, and for churches to approach making disciples, evangelism, and preaching differently than yesterday.

Are you a high potential? Your managers and HR department are constantly wondering that about you - and assessing whether or not you have what it takes to advance. Here's how to get them to answer yes. Being seen as a high potential leader is essential to getting promoted and reaching an organization's upper echelons, but most companies keep their top talent list a closely guarded secret. And the assessment process they use to decide who is and isn't a future leader is an even greater mystery.

What would your church look like in the future if it were to maximize the dormant gifts of the women God has brought there? In Developing Female Leaders, Kadi Cole, 20-year veteran in leadership and people development, offers a practical strategy to help church and organizational leaders craft cultures that facilitate the development of women as volunteer and staff leaders.

In most cases, when a church needs a lawyer, it hires a lawyer. When it needs a plumber, it hires a plumber. But when it comes to making business decisions, most churches convene well-meaning but often inexperienced volunteers to form a committee, then they take a month and vote on the color to paint a door in the nursery. Conducting business this way kills the vision and drains the passion out of right-brained, creative, relational pastors and ministry leaders.

The key to effective church leadership is the ability to be a nonanxious presence. This is not a technique; it is a way of being. It is deceptively simple, but tremendously difficult. Yet, if you are willing to take the journey, you can lead change in even the most challenging contexts.

While we can't determine how God will act, we can be expectant and anticipate his work. And revivals are not just experienced-they can be led. James Choung and Ryan Pfeiffer have seen revival in their own ministries, with remarkable transformation in both individuals and communities. They unpack what revival looks like, how Christians can anticipate it, and how they can experience it in their own lives and in larger movements. They provide a model of revival leadership for Christians who want to facilitate and spread revival in their contexts.