Showing results by narrator "Carol Ann Keers" in All Categories

The Center for Creative Leadership has found that the number-one skill shared by top executives is outstanding listening. Listening is the single greatest connector you can have with someone. Hearing the facts and the emotion allows you to understand where others are coming from and to learn what you need to know early enough to take corrective action.

Ever have a project derail due to botched communication? Ever had someone say something you said earlier, and then get credit for it? Irritating, isn't it? To get your ideas heard and remembered, listen to this segment. You'll be much more effective in getting credit for your ideas and keeping your projects on track.

Doesn't it seem as though some people are just impossible to work with at times? If you've ever felt this way, you may be stuck in a cycle of mistrust. When trust breaks down, it's ugly. Rebuilding trust when it has broken down is aided by looking at the cycles of trust, but it also needs some other realizations and applications to make it really work. It's not quick or easy to rebuild broken bridges, but it can be done. We'll help you identify the ways to break out of this spin cycle and start to rebuild.

You have great instincts, but do you always listen to them? Why not? You or those you lead have more to offer than they're currently sharing. We've put together a terrific guide to help you trust your gut effectively. The payback is huge!

Many people are asked to coach others at work, but they're rarely given adequate training in how to do so. In order to coach someone with credibility and authenticity, there are three key concepts about yourself to consider. We are professional coaches with 20-plus years of experience with our thousands of clients. We'll share what the concepts are and how to implement them.

We've all seen people who are amazingly persuasive. We'd all like to be even more effective as persuaders ourselves. We've put together how some of the best persuaders we've seen at Change Masters manage this art. Their tips will help you achieve even better persuasive success.

You have to deal with difficult people all the time, including whiners and bullies. Whining is one of the most difficult behaviors to deal with. Get some perspectives on why whiners whine and what you can do to help yourself and them. In addition, you might be surprised to learn that some of the most brutal people are actually extremely sensitive inside. Get tips in this piece on how to help them take down their walls so your life can be a whole lot easier.

Sarcasm is so deliciously tempting, especially when there are so many possible things to skewer at work! Sarcasm is a higher-level intelligence function - you've got to be bright to do it well. However, there can be a huge perceptual cost to you for indulging in this behavior. We'll describe the price and suggest alternatives for using your intelligence that won't harm the way you're perceived.

Conversations at the elevator, a cocktail party, or the water cooler can do a great deal to boost your career - if you know how to approach them correctly. We'll give you tips on how to increase your comfort in preparing for the spontaneous moment.

Dealing with resistance to change when you get a promotion can make or break your first 90 days. Many people are burned out on change, and they can be glassy-eyed at the prospect of anything you suggest. Hear how three respected leaders went through the school of hard knocks, and see what you can borrow from their journey to be more successful. They can help you better navigate the corporate river.