In this episode of Leadership Trademarked, we sit down with Josie Scioli, a trailblazing leader recently retired from her role as Deputy City Manager, Corporate Services, at the City of Toronto. Josie has been instrumental in shaping a "customer first" culture and implementing transformational change across critical divisions, from Corporate Real Estate Services to Technology Services and beyond.

With a distinguished career that bridges both public and private sectors—including senior roles at Bell Canada—Josie’s expertise in customer service, financial accountability, and talent management shines through.

Known for her commitment to empowering women and fostering workplace engagement, she has been recognized as one of Canada’s Most Powerful Women by the Women’s Executive Network and the Sponsor of the Toronto Public Service Women's Network TONow.

Join us as Josie shares her insights on employee engagement!

Lina Tsakiris is an information and physical security expert and co-chair of the Canadian Insider Risk Management Centre of Excellence. With extensive experience in managing insider threats, she is dedicated to enhancing security practices through employee engagement and risk mitigation strategies.

Tsakiris is recognized for her leadership in developing frameworks that address both technical and human aspects of security, earning her accolades such as Canada's "Security Director of the Year 2021." Through her work, she continues to drive innovation in cybersecurity, emphasizing the importance of proactive risk management.

In this episode of Leadership Trademarked, Lina Tsakiris, co-chair of the Canadian Insider Risk Management Centre of Excellence, explores the crucial role of employee engagement in information security and security risk management. With her extensive experience, Tsakiris highlights how organizations can transform employees into proactive defenders against security threats by cultivating a culture of security awareness.

She shares actionable strategies for engaging staff at all levels, minimizing insider threats, and strengthening overall organizational resilience in the face of evolving security risks.

In this episode, we sit down with Anthony Colvin, Manager at the renowned Toronto restaurant Kasa Moto, to explore how employee engagement is a key factor in achieving success. Anthony shares his hands-on approach to keeping both staff and customers satisfied and loyal, illustrating the ripple effect of engaged employees on customer service—whether those customers are guests, constituents, patients, or members.

This series follows a year-long exploration of leadership journeys across various industries, where we discussed the future of work, bottom-up leadership, dealing with uncertainty, and effective communication. These conversations revealed a common thread: the crucial role employee engagement plays in meeting organizational goals.

Join us as we continue to bring fresh insights and real-world strategies to help you cultivate a workplace where engagement thrives.

Tune in now and learn how taking care of your employees can ensure they take care of your customers!