• E273 | Redefining Customer Success in the Age of AI with Agency's CEO Elias Torres

  • Nov 28 2024
  • Length: 43 mins
  • Podcast

E273 | Redefining Customer Success in the Age of AI with Agency's CEO Elias Torres

Listen for free

View show details

  • Summary

  • In this episode, Elias Torres shares his journey from building and selling Drift for $1.2 billion to launching Agency and how he’s leveraging AI to revolutionize customer success.

    We then dove into the challenges of scaling customer success teams, the role of AI in automating tasks, and the potential to create a unified "customer brain" for better insights and engagement.

    We wrapped up by discussing the future of customer success, the shift to outcome-based pricing models, and Elias' vision for building a $10 billion company with a lean team empowered by AI.

    Mentioned Resources

    • Agency
    • Drift
    • HubSpot
    • Vista
    • OpenAI
    • Jensen Huang
    • Nvidia
    • BG2 Podcast
    • Copilot
    • Cursor
    • ChatGPT
    • Sequoia
    • Brian Halligan
    • WhatsApp


    Churn FM is sponsored by Vitally, the all-in-one Customer Success Platform.

    Ideal Customer Profile Course: How to find your Ideal Customer Profile 'ICP' in B2B SaaS
    Show More Show Less
Show More Show Less
activate_Holiday_promo_in_buybox_DT_T2

What listeners say about E273 | Redefining Customer Success in the Age of AI with Agency's CEO Elias Torres

Average customer ratings

Reviews - Please select the tabs below to change the source of reviews.

Audible.co.uk reviews

Amazon reviews
No Reviews are Available