Your mom was right! It’s not what you say but how you say it!

For the finale of Season Three, I spoke with the legendary Mac Brand!

From his early days working with his father in downtown Los Angeles, to his time working at big companies like PepsiCo and Mars, to his experiences traveling around the world, Mac has so many valuable insights.

Emotional intelligence & 55/38/7: Mac explains the Mehrabian model of communication and how communication is about much more than words!

The importance of culture: Whether it’s learning Spanish from the locals, or sharing experiences with classmates while taking a course at Oxford University, Mac emphasizes the value of culture and the countless lessons you can learn by just listening.

Tending To Your Garden: Mac’s latest book, Tending To Your Garden, emphasizes the importance of relationships in business and in life.

He also shares a ton more great business lessons and practices, such as a protocol that allows employees to self-select out of the organization.

Mac, thank you for coming on the show!

Get his book!

How today’s leaders can better support the next generation – A student’s perspective.

Meet Chayil Hyland! She’s a Senior at Cornell University studying hospitality. I have no doubt she will be one of the leaders of this industry some day!

From the first time I saw her speak at Will Guidara's The Welcome Conference, I knew Chayil was wise far beyond her years. And unlike many who just “end up” in the hospitality industry, she knew exactly what she wanted to do at a young age!

Her passion for cooking and hospitality is contagious, and she is simply amazing! There are so many great takeaways from this episode, such as an acronym she uses for empowering those in the industry: BET (Believing, Equipping, and Teaching).

You’ll also hear:

1. What she learned from her family, going to Food and Finance high school, and in her early jobs in the industry

2. What she enjoys now, what she’s looking for after she graduates, and where she hopes the industry is headed!

Chayil - thank you! It was a joy to have you on the show!

From selling lemonade as a child to overcoming a life-changing injury in 1994 that ended his military and athletic careers.... this conversation moved me!

Today’s episode is with John Register, a resilience architect and also a business man, Paralympic silver medalist in the long jump and keynote speaker. He shared his remarkable journey and for the first time he connected that his resilience started way before his injury.

Just a few of the incredible insights in this episode:


"In a new environment, we have to give our teams space and grace to grow, because there is no 'new normal' - it's a totally new landscape."

"Diversity of thought and skillsets on your team is crucial, like having both steady 'distance runners' and agile 'sprinters'."

"Resilience is not just about bouncing back, it's also about finding the silence embedded in resilience."